Frequently Asked Questions
1：CREATING & SHIPPING TIME
Creating Time: Generally 7-10 days

Shipping Time: Generally 3-7 days by FedEx/DHL

Generally, you will receive your purchase in 13-17 days after order is placed. For quantity order, please contact us at [email protected] to confirm the accurate time frame.

2：PACKING
Rolled paintings are packed carefully in a strong paper tube.

Framed paintings are packed carefully in a quality wooden box or cardboard boxes.

3：CAN I UPDATE MY ORDER AT ANY POINT?
Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact [email protected] and we will do our best to accommodate you.

4：HOW MUCH DOES SHIPPING COST?
Shipping costs are included in the price, regardless of destination.

5：HOW LONG DOES A REFUND TAKE TO PROCESS?
Once we receive the returned items, it will take up to 3 business days for us to process the refund. For PayPal account holders, up to 3 business days for the transaction to appear on your PayPal account For credit card refunds. Between 7-14 business days for the transaction to be completed.

6：CAN I CANCEL MY ORDER?
Yes, as long as the item has not been shipped. Please contact [email protected] or log into your account if you need to cancel your order.

7：WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Hassle-free returns and exchanges.

Return it for a FULL refund or get a replacement just as easy as you purchase it.

We want happy customers! For any reason, if you don’t like the painting you received, you can return it in its original package and condition in 30 days on the receipt of it. Please contact [email protected]。

8：DAMAGED GOODS
For damaged item, please kindly contact KeiraArt thin 30 days of the date it was received and will be exchanged for the same item. Please contact us at [email protected] if you would like to replace your item.

9：WHAT FORMS OF PAYMENT DO YOU ACCEPT?
KeiraArt currently accepts Visa, MasterCard, Discover, and American Express. We also accepts payments made through Shop Pay or PayPal.

10：MORE QUESTIONS?
If you have other questions, please just send it to [email protected]